Grass Grinder Canada Shop WARRANTY
Vaporizers purchased through GRASS GRINDER CANADA, are covered under a 30-day store warranty starting from the purchase date. During the warranty period products deemed defective will be replaced. Please allow up to 15 business days from the date of us receiving your defective product for the warranty claim to be processed. To make a warranty claim you must contact us at firstname.lastname@example.org to state the warranty issue. We will then issue you a warranty reference number that must be labeled on your package in addition to the warranty address we provide you with. Customers are responsible for the shipping cost to return their units to us. GRASS GRINDER CANADA does not accept C.O.D. packages and is not responsible for any customs or duty fees. GRASS GRINDER CANADA is not responsible for lost or damaged packages. Please note warranty does not cover normal wear and tear, water damage or physical damage. It also does not cover damaged user guides, packaging or glass parts. Due to the limited life span and disposable nature of coils, cartridges, removable batteries, nails, atomizers, tanks and cartomizers, there is a dead on arrival warranty for these items. If they do not function out of the box we must be notified within 3 business days of you receiving your items in order to replace them. Vaporizers that have been modified or dismantled are also not covered under warranty. Products that are not 100% clean, do not qualify for warranty. GRASS GRINDER CANADA reserves the right to refuse a warranty claim.
For defective products after the 30 days of purchase, warranty issues are handled by the manufacturer. For a list of current product manufacturers and their contact details, please review our Manufacturers Page. For battery-powered vaporizers, the battery, as usual, is subject to degradation and reduced run-time over the course of regular use, but most manufacturers typically feature a 90-day replacement policy in case of defect.