RETURNS TO GRASS GRINDER CANADA
We accept returns within 30 days of purchase and issue a refund only if the item is unused and unopened. We do not accept returns after 30 days of purchase whether the product is sealed or unopened. Please see our warranty page for warranty issues. All shipping related to damages or missing parts needs to be reported to us within 3 business days after receipt of the package. All returns are subject to a 15% restocking fee plus a $15 shipping fee for all orders that received free shipping courtesy of GRASS GRINDER CANADA. Please allow up to 15 business days from the date we receive your shipment back for the refund (credit back) to your account to be processed by our Payments Department. Once the credit back has been processed, you will be notified via email with a credit memo. Fees are deducted from the credit back unless the return is due to an error on the part of GRASS GRINDER CANADA. All accessories, items included with the purchase, and components that come with the product must be sent back with the original packaging of the product. The full retail price of any items kept and not returned, will be deducted from the refund total. This includes vaporizer accessories and/or parts that may have been discounted with the original purchase. Please note that any incomplete or defaced returned items will not be given credit.
When shipping back a product to be returned, you are responsible for insuring the package. GRASS GRINDER CANADA is not responsible for lost or damaged returned items. GRASS GRINDER CANADA does not accept C.O.D. packages and is not responsible for any customs or duty fees. Before shipping out a return item, you must contact us at info@grassgrinder.ca to state the intent of your return. We will then issue you a return reference number that must be labelled on your package in addition to the return address we provide you with, not the address originally labelled on the box.
14-DAY RETURN
For Zeus, and Utillian products if for any reason you are not 100% satisfied, you can return your purchased vaporizer, even used, and return it for a refund or store credit, as long as you reach out to us within 14 days, to return your order, from your order purchase date.
If you have any warranty questions, please see our warranty page for details.
All vaporizer parts must be empty and fully cleaned prior to sending the purchase back to us. Vaporizers must be in working condition, and all accessories and/or parts that were included with the vaporizer, along with instruction manuals, and the original box, must be intact and included in order to receive a refund.
Please note that any uncleaned, incomplete, defaced, scratched, dismantled, or damaged returned items will not be given credit.
GRASS GRINDER CANADA reserves the right to deny refunds based on the condition in which the vaporizers, accessories, or parts are received.
GRASS GRINDER CANADA is not responsible for lost or damaged returned items.
Please note that refunds will only be applicable to returned items. The full retail price of any items kept from bundles (such as grinders and cleaning kits) and not returned, will be deducted from the refund total.
Any satisfaction returns for shipping that is provided by GRASS GRINDER CANADA, are subject to a CAD $15.00 fee that will be deducted from the refund.
If the customer chooses to do so, they can pay for their own shipping to us, for their return, and not have the shipping fee deducted from their refund. If you choose to provide your own shipping, please ensure that your order number is included in the package with your return.
GRASS GRINDER CANADA does not accept C.O.D. packages and is not responsible for any customs or duty fees.
GRASS GRINDER CANADA is not responsible for lost or damaged returned items.
Please allow up to 15 business days from the date we receive your shipment back for the refund (credit back) to your account to be processed by our Payments Department. Once the credit back has been processed, you will be notified via email with a credit memo.
Thank you for your understanding.
